Refund and Returns Policy

Effective Date: [Insert Date]

At Sandyridge Gas & Grocery, we aim to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below.

1. General Guidelines

Refunds and returns are accepted for eligible products within 7 days of purchase.
Proof of purchase (e.g., receipt or order confirmation) is required for all refund or return requests.
Refunds will be processed to the original payment method.

2. Non-Refundable Items

The following items are non-refundable and cannot be returned:

Fuel Purchases: All fuel sales are final.
Perishable Food Items: Bakery, fresh subs, hot food, and other perishable items.
Discounted or Clearance Items: Items marked as final sale.

3. Refund and Return Eligibility

(a) Packaged Goods (Snacks, Drinks, etc.):

Items must be unopened, unused, and in their original packaging.
Damaged or expired items purchased will be eligible for a replacement or refund upon review.

(b) Non-Perishable Daily Essentials:

Items such as toiletries or household products can be returned if unused and in resalable condition.

(c) Food Orders (Pre-Ordered Meals):

If your pre-ordered meal is incorrect or not prepared as requested, please notify us immediately upon pickup. Refunds or replacements may be provided at our discretion.

4. How to Request a Refund or Return

In-Store Purchases:
- Visit our store with the product and receipt. Our staff will assist you with your request.
Online Purchases (if applicable):
- Contact us at [Insert Email Address] or call [Insert Phone Number] within 7 days of purchase.
- Provide your order details and reason for the return.

5. Exceptions and Special Cases

For items damaged during delivery (if applicable), please contact us within 48 hours of receiving the product, including a photo of the damage.
Fuel quality complaints will be handled on a case-by-case basis. Please provide specific details and receipts.

6. Processing Time

Refunds will be processed within 5-10 business days after approval.
For replacements, in-stock items will be provided immediately, or as soon as available.

7. Contact Us

For questions or assistance with refunds and returns, please contact:

Email: [Insert Email Address]
Phone: [(306) 668-4362]
Address: [SK-14, Grandora, SK S0K 1V0]

Note: This policy is subject to change. Please review it periodically for updates.